Repair. Replace. Refresh.

We’re Here to Help You Maintain Your Product

Order genuine spare parts or select a repair package — everything you need to keep your product performing at its best.

How it works

  • 1. Get in touch with us

    Contact our team so we can understand your needs. We’ll discuss whether your product needs to be sent in for inspection or repair. If so, you can purchase the appropriate Repair & Service package. We will determine together whether the small or large service package is required during this step.

    Contact us now 

  • 2. Receive your shipping label

    We will send you a prepaid FedEx shipping label.

  • 3. Prepare and send your device

    Carefully package your product, include your contact details, and attach the shipping label. Then send the parcel to us.

  • 4. Inspection, repair & testing

    Once received, your product will be professionally inspected, repaired if necessary, and thoroughly tested to ensure full functionality.

  • 5. Return shipment notification

    We will inform you as soon as your product is on its way back to you.

  • 6. Enjoy improved performance

    Reinstall your product and enjoy optimized performance and improved indoor climate conditions.