Here at Stadler Form we hope you love what you ordered, but if something isn't right, let us know. Our ultimate goal is for you to be completely satisfied with your purchase from Stadler Form/Swizz Style. Please send an email to firstname.lastname@example.org. Information contained on the invoice will be required. If the unit is unused you may return (with 10% restocking fee) or exchange the unit. We cannot refund a unit that has been used. If the unit is used and there is defect please contact our warranty department by clicking on the warranty assistance tab at the top of our website..